How do I return a product?
Enemite has a no-nonsense returns policy.
The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days.
On Enemite, you can cancel an order within 7 days for a full refund. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping from your refund.
You may exchange unused and unopened products within 30 days for alternative items.
Unless items are defective, you return them to us at your expense. Alternatively, you may arrange for us to collect the goods from you, but a deduction will be made from the refund to cover the direct cost of collecting the goods.
The Enemite Guarantee
You may exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened.
If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days.
Defective Items
If the product is defective, please give a full description of the fault and return it in its original box with all manuals and accessories for a full refund or replacement within 30 days of purchase.
If your item is faulty, please contact us and we will provide you with a freepost returns address.
All returned products are tested and will be sent back to you if they are working.
Refunds
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product or us arranging to collect it from you.
To return an item
Please enclose a note giving the reason for the return, wrap the package securely and send it to the address below.
If you are returning an item because it is defective, or because of a mistake on our part, please contact us and we will provide you with a freepost returns address.
You do not need to return your item by Special Delivery or Recorded Post. Please obtain a certificate of posting.
Enemite Returns Department
50 Park Mount,
Harpenden,
Hertfordshire,
AL53AR,
United Kingdom
This returns policy does not affect your statutory rights.
We can arrange to collect an item from you. The cost of collecting the item will be deducting from any refund that is due.
